At Capeglow, we understand that sometimes plans change, and you may need to cancel your order. We aim to make this process as smooth and transparent as possible. Please review our cancellation policy below.
Order Cancellations
- Orders can be cancelled within 24 hours of purchase without any charges, provided that the order has not yet been processed or shipped.
- Once an order has been processed or shipped, it cannot be cancelled. In this case, you may need to wait until you receive your package and then follow our Return Policy to send the item(s) back.
How to Request a Cancellation
If you wish to cancel your order, please contact our customer service team as soon as possible:
- Email: support@capeglow.co.za
- Phone: +31684695396
Please include your order number and full name in your cancellation request to help us process it quickly.
Refunds for Cancelled Orders
- Approved cancellations made within the eligible time frame will be refunded to your original payment method.
- Refunds may take 10 business days to appear in your account, depending on your bank or payment provider.
Exceptions
- Orders that have already been shipped cannot be cancelled.
- Custom or personalised items (if applicable) cannot be cancelled once production has started.
Damaged Packages & Claims
If your order arrives damaged, please take a clear photo of the damaged package and contact our support team within 10 days of delivery. Without proof of damage, we cannot issue a refund, replacement, or credit note.
Contact Us
Do you have any questions or comments? We're happy to help! Contact us using the information below:
Brand Name: CapeGlow
Email Address: support@capeglow.co.za
Phone: +31684695396
Registered Address: Eikengaard 19, 5283 EH Boxtel, Netherlands
Company name: Nova Commerce
Chamber of Commerce Number: 87326302
Establishment Number: 000053244036
VAT number: NL004396408B59
Customer service opening hours:
Monday to Friday: 9:00 AM - 5:00 PM
Saturday and Sunday: closed
We typically respond to emails within 24 hours on business days.
