At Capeglow, we aim to make your shopping experience secure, simple, and convenient. This Payment Policy outlines the accepted payment methods and important details regarding transactions on our website https://capeglow.co.za/.
Accepted Payment Methods
We accept the following secure payment options:
- Visa
- Mastercard
- American Express
- Shop Pay
- Google Pay
All payments are processed securely through trusted third-party payment providers to ensure the safety of your personal and financial information.
Currency
- All transactions on our website are processed in South African Rand (ZAR R).
Payment Processing
- Payment is required at the time of purchase. Orders will not be processed or shipped until payment has been successfully received.
- Once payment is confirmed, you will receive an order confirmation email with details of your purchase.
Security of Payments
- Your payment details are protected using encryption technology to ensure secure transactions.
- Capeglow does not store or have access to your complete credit card information.
Declined Transactions
If your payment is declined:
- Please check that your card details (number, expiration date, CVV) are correct.
- Ensure that your bank or card issuer has authorized the transaction.
- If the issue persists, contact your payment provider for assistance or reach out to us.
Fraud Prevention
For your protection and to prevent fraudulent transactions, we may request additional verification or identification before processing certain orders.
Refunds
- Approved refunds will be issued back to your original payment method.
- Refund processing may take up to 10 business days, depending on your bank or payment provider.
- For full details, please review our Return and Refund Policy.
Contact Us
Do you have any questions or comments? We're happy to help! Contact us using the information below:
Brand Name: CapeGlow
Email Address: support@capeglow.co.za
Phone: +31684695396
Registered Address: Eikengaard 19, 5283 EH Boxtel, Netherlands
Company name: Nova Commerce
Chamber of Commerce Number: 87326302
Establishment Number: 000053244036
VAT number: NL004396408B59
Customer service opening hours:
Monday to Friday: 9:00 AM - 5:00 PM
Saturday and Sunday: closed
We typically respond to emails within 24 hours on business days.
